Privacy Policy
West Seattle PM
Effective Date: February 28, 2026
Last Updated: February 28, 2026
Introduction
West Seattle PM ("we," "us," or "our") is committed to protecting the privacy and security of personal information we collect from property owners, tenants, prospective tenants, vendors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website at westseattlepm.com, or communicate with us via SMS, email, phone, or other channels.
This policy complies with applicable federal and state privacy laws, including the Washington Foundational Data Privacy Act (FDPA), the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA), and other relevant regulations.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect several types of information to provide and improve our property management services:
•
Personal Identification Information: Names, addresses, email addresses, phone numbers, date of birth, Social Security numbers, driver's license numbers, and government-issued identification.
•
Financial Information: Bank account details, credit card information, payment history, income verification, credit reports, employment information, and financial references.
•
Property Information: Property addresses, lease terms, rental payment history, maintenance requests, property condition reports, and inspection records.
•
Communication Records: Emails, text messages, phone call records, maintenance requests, and other correspondence with our team.
•
Technical Information: IP addresses, browser types, device information, cookies, usage data, and analytics from our website and online portals.
•
Background and Screening Information: Criminal background checks, eviction history, rental history, and references from previous landlords.
•
Emergency Contact Information: Names and contact details of individuals to reach in case of emergency.
Methods of Collection
We collect information through:
• Rental applications and lease agreements
• Property owner management agreements
• Website forms and online portals (including AppFolio) • Phone calls, emails, and SMS text messages
• In-person meetings and property inspections • Third-party screening services and credit bureaus • Vendor and contractor interactions
• Automated tracking technologies on our website How We Use Your Information
We use the personal information we collect for the following purposes:
•
Property Management Services: To manage rental properties, process rental applications, execute lease agreements, collect rent payments, coordinate maintenance and repairs, and communicate with tenants and property owners.
•
Tenant Screening: To evaluate prospective tenants through background checks, credit reports, employment verification, and rental history verification.
•
Financial Processing: To process rent payments, security deposits, owner distributions, vendor payments, and maintain financial records.
•
Legal Compliance: To comply with federal, state, and local laws, including tax reporting (IRS Form 1099s), fair housing regulations, and landlord-tenant laws.
•
Communications: To send transactional notifications about lease terms, payment reminders, maintenance updates, and important property-related information via SMS, email, or phone.
•
Service Improvement: To analyze usage patterns, improve our website and services, and develop new features.
•
Marketing (with consent): To send promotional information about our property management services to prospective clients who have opted in.
•
Safety and Security: To protect the safety and security of our properties, clients, and staff, and to prevent fraud and unauthorized access.
SMS Text Message Communications Consent and Opt-In
If you provide your mobile phone number and consent to receive SMS text messages from West Seattle PM, we may send you:
•
Transactional messages related to your lease, rent payments, or maintenance requests
•
Service notifications about property access, inspections, or urgent matters
• Appointment reminders and confirmations
•
Marketing messages (only if you have explicitly opted in to promotional communications)
By opting in to receive SMS messages, you consent to receive automated text messages at the phone number you provided. Message and data rates may apply based on your carrier's plan.
SMS Data Collection and Use
When you opt in to SMS communications, we collect:
• Your mobile phone number
• Your name and associated property or inquiry
• Message content and timestamps
• Opt-in and opt-out preferences
We use this information solely to provide the services you requested and to comply with TCPA regulations.
Opt-Out Procedures
You may opt out of SMS communications at any time by: • Replying "STOP" to any text message from us
•
Contacting us directly at info@westseattlepm.com or (206) XXX XXXX
•
Updating your communication preferences in your tenant or owner portal
After you opt out, you will receive one final confirmation message, and then no further SMS messages will be sent unless you opt back in. Please note that opting out of SMS messages does not opt you out of other forms of communication necessary for our services (such as email or postal mail regarding lease obligations).
SMS Message Frequency
Message frequency varies based on your interaction with our services. You may receive:
•
Transactional messages as needed for lease and property matters
•
Marketing messages (if opted in): no more than 4 messages per month
Third-Party SMS Services
We use Twilio as our SMS service provider. Your phone number and message data are transmitted securely through Twilio's platform. Twilio's privacy practices are governed by their privacy policy, available at https://www.twilio.com/legal/privacy.
TCPA Compliance
Our SMS communications comply with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. We:
•
Obtain express written consent before sending marketing messages
• Honor all opt-out requests within 24 hours
•
Do not send messages outside the hours of 8:00 AM to 9:00 PM in your local time zone
• Clearly identify West Seattle PM as the sender
•
Provide clear instructions for opting out in all marketing messages
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
With Property Owners
When we manage a property on behalf of an owner, we may share tenant information (including rental applications, lease terms, payment history, and maintenance requests) with the property owner as necessary to fulfill our management obligations.
With Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
•
Background screening companies (for tenant and employment screening)
• Credit reporting agencies
• Payment processors and banking institutions
• Maintenance and repair contractors
• Legal and accounting professionals
• Property management software providers (including AppFolio) • SMS communication platforms (including Twilio)
• Website hosting and IT services
These service providers are contractually obligated to use your information only for the specific services they provide to us and to maintain appropriate security measures.
For Legal Purposes
We may disclose your information when required by law or when we believe disclosure is necessary to:
•
Comply with legal processes, court orders, or government requests
• Enforce our agreements and policies
•
Protect the rights, property, or safety of West Seattle PM, our clients, or others
• Investigate fraud, security issues, or violations of law • Respond to claims or litigation
Business Transfers
In the event of a merger, acquisition, sale of assets, or business transition, your information may be transferred to the successor entity, subject to the same privacy protections.
With Your Consent
We may share your information with other parties when you provide explicit consent to do so.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
•
Encryption of sensitive data during transmission (SSL/TLS protocols)
• Secure password-protected systems and access controls • Regular security assessments and updates
• Employee training on data privacy and security practices • Limited access to personal information on a need-to-know basis • Secure storage of physical documents in locked facilities
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:
•
Active tenants and clients: Information is retained for the duration of the lease or management agreement and for the period required by law thereafter.
•
Financial records: Retained for at least seven years to comply with tax and accounting regulations.
•
Tenant screening records: Retained in accordance with Fair Credit Reporting Act (FCRA) requirements and applicable state laws.
•
Marketing contacts: Retained until you opt out or request deletion.
•
Legal disputes: Information may be retained longer if involved in pending litigation or legal holds.
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Washington State Residents (FDPA Rights)
Under the Washington Foundational Data Privacy Act, you have the right to:
•
Access: Request confirmation of whether we process your personal data and obtain a copy of your personal data.
• Correction: Request correction of inaccurate personal data.
•
Deletion: Request deletion of your personal data, subject to certain exceptions.
•
Data Portability: Obtain your personal data in a portable and readily usable format.
•
Opt-Out: Opt out of the processing of your personal data for targeted advertising or the sale of personal data (we do not engage in these practices).
California Residents (CCPA/CPRA Rights)
California residents have additional rights under the California Consumer Privacy Act:
•
Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
•
Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
General Rights
All individuals may:
• Request access to the personal information we hold about you • Request correction of inaccurate or incomplete information • Opt out of marketing communications
• Object to certain processing activities
• Withdraw consent where processing is based on consent
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
• Email: info@westseattlepm.com
• Phone: (206) XXX-XXXX
• Mail: West Seattle PM, [Street Address], Seattle, WA 98116
We will respond to your request within 45 days (or as required by applicable law). We may require verification of your identity before processing your request to protect your information from unauthorized access.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
•
Essential Cookies: Necessary for website functionality, such as login sessions and security features.
•
Analytics Cookies: Help us understand how visitors use our website through tools like Google Analytics.
•
Functional Cookies: Remember your preferences and settings for a better user experience.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of our website.
For more information about managing cookies, visit: www.aboutcookies.org
Third-Party Links
Our website may contain links to third-party websites, including our property management software provider (AppFolio), payment processors, and other services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
California Online Privacy Protection Act (CalOPPA) Compliance
In accordance with CalOPPA, we agree to the following:
• Users can visit our website anonymously
• This Privacy Policy is linked on our homepage and clearly visible
•
Our Privacy Policy link includes the word "Privacy" and can be easily found on our website
•
Users will be notified of Privacy Policy changes on our Privacy Policy page
•
Users can change their personal information by logging into their account portal or by contacting us directly
Do Not Track Signals
Our website does not currently respond to "Do Not Track" (DNT) browser signals. However, you can manage cookies and tracking through your browser settings as described above.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
West Seattle PM
[Street Address]
Seattle, WA 98116
Email: info@westseattlepm.com
Phone: (206) XXX-XXXX
Website: www.westseattlepm.com
For privacy-specific inquiries, please include "Privacy Request" in your subject line.
Consent
By using our services, visiting our website, or providing your personal information to West Seattle PM, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.
Privacy Policy
West Seattle PM
Effective Date: February 28, 2026
Last Updated: February 28, 2026
Introduction
West Seattle PM ("we," "us," or "our") is committed to protecting the privacy and security of personal information we collect from property owners, tenants, prospective tenants, vendors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website at westseattlepm.com, or communicate with us via SMS, email, phone, or other channels.
This policy complies with applicable federal and state privacy laws, including the Washington Foundational Data Privacy Act (FDPA), the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA), and other relevant regulations.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect several types of information to provide and improve our property management services:
•
Personal Identification Information: Names, addresses, email addresses, phone numbers, date of birth, Social Security numbers, driver's license numbers, and government-issued identification.
•
Financial Information: Bank account details, credit card information, payment history, income verification, credit reports, employment information, and financial references. •
Property Information: Property addresses, lease terms, rental payment history, maintenance requests, property condition reports, and inspection records.
•
Communication Records: Emails, text messages, phone call records, maintenance requests, and other correspondence with our team.
•
Technical Information: IP addresses, browser types, device information, cookies, usage data, and analytics from our website and online portals.
•
Background and Screening Information: Criminal background checks, eviction history, rental history, and references from previous landlords.
•
Emergency Contact Information: Names and contact details of individuals to reach in case of emergency.
Methods of Collection
We collect information through:
• Rental applications and lease agreements
• Property owner management agreements
• Website forms and online portals (including AppFolio) • Phone calls, emails, and SMS text messages
• In-person meetings and property inspections • Third-party screening services and credit bureaus • Vendor and contractor interactions
• Automated tracking technologies on our website How We Use Your Information
We use the personal information we collect for the following purposes:
•
Property Management Services: To manage rental properties, process rental applications, execute lease agreements, collect rent payments, coordinate maintenance and repairs, and communicate with tenants and property owners.
•
Tenant Screening: To evaluate prospective tenants through background checks, credit reports, employment verification, and rental history verification.
•
Financial Processing: To process rent payments, security deposits, owner distributions, vendor payments, and maintain financial records.
•
Legal Compliance: To comply with federal, state, and local laws, including tax reporting (IRS Form 1099s), fair housing regulations, and landlord-tenant laws.
•
Communications: To send transactional notifications about lease terms, payment reminders, maintenance updates, and
important property-related information via SMS, email, or phone.
•
Service Improvement: To analyze usage patterns, improve our website and services, and develop new features.
•
Marketing (with consent): To send promotional information about our property management services to prospective clients who have opted in.
•
Safety and Security: To protect the safety and security of our properties, clients, and staff, and to prevent fraud and unauthorized access.
SMS Text Message Communications Consent and Opt-In
If you provide your mobile phone number and consent to receive SMS text messages from West Seattle PM, we may send you:
•
Transactional messages related to your lease, rent payments, or maintenance requests
•
Service notifications about property access, inspections, or urgent matters
• Appointment reminders and confirmations
•
Marketing messages (only if you have explicitly opted in to promotional communications)
By opting in to receive SMS messages, you consent to receive automated text messages at the phone number you provided. Message and data rates may apply based on your carrier's plan.
SMS Data Collection and Use
When you opt in to SMS communications, we collect:
• Your mobile phone number
• Your name and associated property or inquiry • Message content and timestamps
• Opt-in and opt-out preferences
We use this information solely to provide the services you requested and to comply with TCPA regulations.
Opt-Out Procedures
You may opt out of SMS communications at any time by: • Replying "STOP" to any text message from us
•
Contacting us directly at info@westseattlepm.com or (206) XXX XXXX
•
Updating your communication preferences in your tenant or owner portal
After you opt out, you will receive one final confirmation message, and then no further SMS messages will be sent unless you opt back in. Please note that opting out of SMS messages does not opt you out of other forms of communication necessary for our services (such as email or postal mail regarding lease obligations).
SMS Message Frequency
Message frequency varies based on your interaction with our services. You may receive:
•
Transactional messages as needed for lease and property matters
•
Marketing messages (if opted in): no more than 4 messages per month
Third-Party SMS Services
We use Twilio as our SMS service provider. Your phone number and message data are transmitted securely through Twilio's platform. Twilio's privacy practices are governed by their privacy policy, available at https://www.twilio.com/legal/privacy.
TCPA Compliance
Our SMS communications comply with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. We:
•
Obtain express written consent before sending marketing messages
• Honor all opt-out requests within 24 hours
•
Do not send messages outside the hours of 8:00 AM to 9:00 PM in your local time zone
• Clearly identify West Seattle PM as the sender
•
Provide clear instructions for opting out in all marketing messages
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
With Property Owners
When we manage a property on behalf of an owner, we may share tenant information (including rental applications, lease terms, payment history, and maintenance requests) with the property owner as necessary to fulfill our management obligations.
With Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
•
Background screening companies (for tenant and employment screening)
• Credit reporting agencies
• Payment processors and banking institutions
• Maintenance and repair contractors
• Legal and accounting professionals
• Property management software providers (including AppFolio) • SMS communication platforms (including Twilio)
• Website hosting and IT services
These service providers are contractually obligated to use your information only for the specific services they provide to us and to maintain appropriate security measures.
For Legal Purposes
We may disclose your information when required by law or when we believe disclosure is necessary to:
•
Comply with legal processes, court orders, or government requests
• Enforce our agreements and policies
•
Protect the rights, property, or safety of West Seattle PM, our clients, or others
• Investigate fraud, security issues, or violations of law • Respond to claims or litigation
Business Transfers
In the event of a merger, acquisition, sale of assets, or business transition, your information may be transferred to the successor entity, subject to the same privacy protections.
With Your Consent
We may share your information with other parties when you provide explicit consent to do so.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
•
Encryption of sensitive data during transmission (SSL/TLS protocols)
• Secure password-protected systems and access controls • Regular security assessments and updates
• Employee training on data privacy and security practices • Limited access to personal information on a need-to-know basis • Secure storage of physical documents in locked facilities
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee
absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:
•
Active tenants and clients: Information is retained for the duration of the lease or management agreement and for the period required by law thereafter.
•
Financial records: Retained for at least seven years to comply with tax and accounting regulations.
•
Tenant screening records: Retained in accordance with Fair Credit Reporting Act (FCRA) requirements and applicable state laws.
•
Marketing contacts: Retained until you opt out or request deletion.
•
Legal disputes: Information may be retained longer if involved in pending litigation or legal holds.
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Washington State Residents (FDPA Rights)
Under the Washington Foundational Data Privacy Act, you have the right to:
•
Access: Request confirmation of whether we process your personal data and obtain a copy of your personal data.
• Correction: Request correction of inaccurate personal data.
•
Deletion: Request deletion of your personal data, subject to certain exceptions.
•
Data Portability: Obtain your personal data in a portable and readily usable format.
•
Opt-Out: Opt out of the processing of your personal data for targeted advertising or the sale of personal data (we do not engage in these practices).
California Residents (CCPA/CPRA Rights)
California residents have additional rights under the California Consumer Privacy Act:
•
Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
•
Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights
General Rights
All individuals may:
• Request access to the personal information we hold about you • Request correction of inaccurate or incomplete information • Opt out of marketing communications
• Object to certain processing activities
• Withdraw consent where processing is based on consent How to Exercise Your Rights
To exercise any of these rights, please contact us at:
• Email: info@westseattlepm.com
• Phone: (206) XXX-XXXX
• Mail: West Seattle PM, [Street Address], Seattle, WA 98116
We will respond to your request within 45 days (or as required by applicable law). We may require verification of your identity before processing your request to protect your information from unauthorized access.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
•
Essential Cookies: Necessary for website functionality, such as login sessions and security features.
•
Analytics Cookies: Help us understand how visitors use our website through tools like Google Analytics.
•
Functional Cookies: Remember your preferences and settings for a better user experience.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of our website.
For more information about managing cookies, visit: www.aboutcookies.org
Third-Party Links
Our website may contain links to third-party websites, including our property management software provider (AppFolio), payment processors, and other services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
California Online Privacy Protection Act (CalOPPA) Compliance
In accordance with CalOPPA, we agree to the following:
• Users can visit our website anonymously
• This Privacy Policy is linked on our homepage and clearly visible
•
Our Privacy Policy link includes the word "Privacy" and can be easily found on our website
•
Users will be notified of Privacy Policy changes on our Privacy Policy page
•
Users can change their personal information by logging into their account portal or by contacting us directly
Do Not Track Signals
Our website does not currently respond to "Do Not Track" (DNT) browser signals. However, you can manage cookies and tracking through your browser settings as described above.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
West Seattle PM
[Street Address]
Seattle, WA 98116
Email: info@westseattlepm.com
Phone: (206) XXX-XXXX
Website: www.westseattlepm.com
For privacy-specific inquiries, please include "Privacy Request" in your subject line.
Consent
By using our services, visiting our website, or providing your personal information to West Seattle PM, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.
